Unified Communications

Unified Communications (UC) provide solutions for companies to face challenges that depend on the efficiency of their communications. As companies become more virtual and their employees become more mobile, nowadays, it is necessary to keep them connected to colleagues, customers and partners.

Unified Communications (UC) gathers and integrates, in a single solution, all means that your employees use to communicate – e-mail, cell phone, fax, instant messages, videoconference, web collaboration, etc.

Enhance your business performance with a Unified Communication Multifunctional Platform for SMEs

Communication servers and UC – TDM, Hybrid & Full IP, Cloud

• Capacities from 8 up to 2000 extensions
• “Click to Call” from any application/browser
• 100% IP Telephony or Hybrid (IP, Digital and Analog)
• Traditional Phone terminal (wired and wireless), web Browser or APP (iOS & Android)
• Call recording
• Audio and Video conference
• Instant Messages
• Call Me Mobility
• Call log
• Call handling and automatic processing
• Integration with external applications (ERP & CRM)
• Directory integration (Exchange or LDAP)

Contact Center

Contact Center is a new collaboration and communication experience. OpenSkills provides a wide solution that transforms your call centre in a multichannel and unified call centre.

• Voice, text chat, Web collaboration, e-mail and video in converged networks
• Customer relationship management (CRM) and business applications
• IP networks and voice applications based on IP
• Integration with ERP/CRM – Automatic Pop up of“Click to Call” information sheets ;
• Automatic call back  for missed calls
• Automatic call back for contact request
• E-mail distribution, Web-Based Chat & Call me Back, Facebook & Twitter Chat
• Call Recording Solutions fixed and mobile
• Simplified administration for call center centralised management

Detailed Critical information Reports by historic data and in real time: it allows supervisors to visualise the call centre agent status, to send text messages for the agents, to interrupt or intercept calls, record conversations and monitor agent’s calls.