Technical Support
We offer various support and technical assistance options, confident that, regardless of the business or its size, we will be there to resolve any kind of failure or need, contributing to the success and productivity of your business.
We have at your disposal a certified and qualified technical team to respond to the most diverse challenges in the field of network and communications infrastructure.
Beyond providing a quick response to ad-hoc maintenance and support needs, we offer various types of Technical Support contracts that include services, routines, and preventative procedures to avoid failure situations in implemented and production solutions.
Technical Assistance Contracts (TAC)
There are several combinations of Technical Assistance Contracts, in order to guarantee a rapid and efficient assistance, according to the needs of your company.
6 Steps!
01. Warranty Extension
Off-site service
Availability 8 X 5
Maximum response time: 4 hours
02. CAT SD
Off-site service
Availability 24X7
Maximum response time: 4 hours
03. CAT SD24
Off-site service
Availability 24X7
Maximum response time: 4 hours
04. CAT Base
Off-site service
Availability 8X5
Maximum response time: 4 hours
Hardware Replacement
Advance Replacement
Software Updates
05. CAT Plus
Off-site service
Availability 8X5
Maximum response time: 4 hours
Hardware Replacement
Advance Replacement
Software Updates
Preventive Maintenance – 1 year
06. CAT Advance
Off-site service
Availability 24X7
Maximum response time: 4 hours
Hardware Replacement
Advance Replacement
Software Updates
Preventive Maintenance 1 year
Support and Technical Assistance 24/7
We offer several modalities of support and technical assistance, in the confidence that, regardless of your business or dimension, we will be there to solve any kind of failure or need, contributing for the success and productivity of your business.