We have a certified and qualified technical team at your disposal, to address several challenges in the scope of the communication and network infrastructure.
Apart from providing a quick and timely Reply to maintenance assistance needs, we offer several modalities of Technical Support contracts which include services, routines and preventive procedures in order to avoid failures in implemented and into production solutions.
We offer several modalities of support and technical assistance, in the confidence that, regardless of your business or dimension, we will be there to solve any kind of failure or need, contributing for the success and productivity of your business.
There are several combinations of Technical Assistance Contracts, in order to guarantee a rapid and efficient assistance, according to the needs of your company.
Remote Support/Telephone Included
Off-site service
Availability 8X5
Maximum response time: Next Business Day
Remote Support/Telephone Included
Off-site service
Availability 8X5
Maximum response time: 4 hours
Remote Support/Telephone Included
Off-site service
Availability 24X7
Maximum response time: 4 hours
Remote Support/Telephone Included
Off-site service
Availability 8X5
Maximum response time: 4 hours
Hardware Replacement
Advance Replacement
Software Updates
Remote Support/Telephone Included
Off-site service
Availability 8X5
Maximum response time: 4 hours
Hardware Replacement
Advance Replacement
Software Updates
Preventive Maintenance – 1 year
Remote Support/Telephone Included
Off-site service
Availability 24X7
Maximum response time: 4 hours
Hardware Replacement
Advance Replacement
Software Updates
Preventive Maintenance 1 year
Customers with Technical Assistance Contract can also add additional service packages
Our technical team, highly certified and qualified will assure a quality service!